About this guide

The Competition and Consumer Act 2010, CDR Rules and Standards impose a range of requirements that data holders, accredited data recipients and other participating entities (for example, outsourced service providers and CDR representatives) must comply with.

This guide will assist energy retailer data holders to understand and comply with their obligations. The focus of this guide is on the obligations for data holders arising under the CDR Rules and Standards.

Data holders are also required to comply with the Office of the Australian Information Commissioner (OAIC) Privacy Safeguards. Data holders should read this guide alongside the OAIC Guide to privacy for data holders and CDR Privacy Safeguard Guidelines for information on how to comply with CDR Rules that relate to privacy and confidentiality.

This guide is limited to data holder obligations after registration and on-boarding have been completed. 

Some data holders may be an accredited data recipient in addition to being a data holder. Accredited data recipient status imposes separate and additional obligations that are not covered in this guide.

This guide is current as at the date of publication. The CDR operates in a dynamic regulatory framework and users of this guide should ensure they refer to the current versions of the Competition and Consumer Act 2010, the CDR Rules, Standards and other compliance guidance material referred to throughout this guide.